Recent Posts

Team SERVPRO

6/16/2022 (Permalink)

Green van Team SERVPRO

Staff development is one of the toughest jobs we do as leaders. We hire managers and ensure they align with the company culture and values. We rely on them to develop the team within your company culture and values. Of course, we model the culture and live the values as the leader, and we know everything we do is being observed as validation of our alignment to those values. If we do so, the company culture is solid and everyone is aligned to what matters most. 

Staff development is a critical outcome that drives the quality of the team and determines the success of the mission. As the leader, work with your managers to focus on staff development. One Team developing! -Rick Isaacson

We here at SERVPRO of Carteret & East Onslow Counties think we have the best staff around!

Water Damage Caused by Busted Pipe in Jacksonville, NC

6/16/2022 (Permalink)

Busted pipe Water Damage Caused by Busted Pipe in Jacksonville, NC

A busted pipe caused this Jacksonville home to have a water damage situation. Busted pipes can happen at any time, although they mostly occur during winter months, pipes can bust or crack for several reasons, corrosion, high water pressure, or even clogs in the pipe. SERVPRO of Carteret and East Onslow Counties were on the scene immediately to extract water, fortunately this home was built on a concrete slab making it easier to extract and to possibly save the engineered hardwood flooring for use for the put back. Here are some tips for preventing busted pipes:

1. If it is extremely cold outside, always keep one or two faucets running slowly. Water moving through the system should prevent the line from freezing.

2. If purchasing a new home check pipes for leaks ahead of time.

3. Make sure tray and pipes are clean and clear on HVAC unit. 

Commercial Building Fire

6/16/2022 (Permalink)

Commercial Building Fire Commercial Building Fire

This Hubert business suffered from a fire caused by a dust collector malfunction. SERVPRO of Carteret & East Onslow worked around the clock to remediate the problem, so that business could be restored as quickly and seamlessly as possible. Many businesses are at risk for a fire, especially when they lease older buildings in need of repairs. We know how costly and devastating a fire can be to a business, so it is always our goal to get you back up and running right away. 

What To Expect: 

When we visit your business after a fire loss, we will scope the effected areas to determine the extent of the loss. We will always pretest affected surfaces to determine the type of smoke and which products will help us recover the area most effectively. We have the equipment, expertise, and experience to restore your fire and smoke damage. If a fire has damaged your business, call us right away at 910-326-1344. SERVPRO of Carteret & East Onslow will treat you with empathy and respect, and your property with care.

Commercial Restoration Presents Unique Challenges

Fire damage is especially devastating for a business or commercial property. In addition to the fire and smoke damage, significant water damage from firefighting efforts and fire suppression systems may occur. SERVPRO of Carteret & East Onslow has the training, experience, and equipment to handle large commercial fire damage emergencies. Whether your fire emergency occurs in a restaurant, motel, or office building, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

Water Damage to Morehead City Home

6/8/2022 (Permalink)

Water damage to tile flooring Water damage to tile flooring

This family’s Morehead City residence experienced serious water damage after their water heater leaked. SERVPRO of Carteret & East Onslow Counties has the expertise and equipment to mitigate residential water losses just like this one. In this particular situation, we extracted water from the vinyl flooring and dried out the bottom of the drywall. The family was very grateful to be able to use the space again within a matter of days!

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed. 

Our SERVPRO Representative will ask several questions: 

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Faster to Any Size Emergency

In many cleaning and restoration situations, immediate action is needed. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Carteret & East Onslow Counties arrives quickly and starts the water extraction process almost immediately. 

For help restoring your home after a water loss, call SERVPRO of Carteret & East Onslow Counties at 910-326-1344. We’ll make it “Like it never even happened.”

Mold take over to Jacksonville Home

6/8/2022 (Permalink)

Mold on wall Mold growth on wall

6/9/2020

This Jacksonville family discovered extensive microbial growth in their home, thanks to an old roof leak that went undetected for 6 months. Believe it or not, mold problems like this can be mitigated with the right expertise and equipment. SERVPRO of Carteret & East Onslow Counites has trained technicians that were able to test and remove the mold growth, and then restore the space to preloss conditions. The family was very grateful that we were able to recover their home. 

The Mold Remediation Process

Every mold infestation is different, from the extent and type of growth, to the variety of materials affected. Each scenario requires a unique solution, but the general process stays the same. When you discover mold, call us at 910-326-1344 and we will go through our standard mold remediation process: 

  • Inspection and Mold Damage Assessment
  • Mold Containment
  • Air Filtration
  • Removing Mold and Mold-Infested Materials
  • Cleaning Contents and Belongings
  • Restoration

If You See Signs of Mold, Call Us Today – 910-326-1344

Crystal Coasts LOCAL restoration connection.

6/8/2022 (Permalink)

SERVPRO technicians SERVPRO Technicians

Here at SERVPRO of Carteret and East Onslow Counties we are committed and dedicated to all of our customers. We are a 24/7, 365 days a year company, day or night we are here for you! Our team is made up of the following: estimator, production manager, crew chiefs, technicians, reconstruction manager, operations manager and office manager, with a fully loaded staff you can ensure that you will be in the best hands. 

We are set apart from the rest, meaning we are your local restoration company we are "Faster to any size Disaster" because we live right here in the communities that we serve. We have built relationships with all of the local real estate and insurance companies so that we can fully serve every individual need.   

To ensure we do every job the best way possible,. SERVPRO of Carteret and East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

SERVPRO cares about & serves your community!

4/1/2022 (Permalink)

Black and white photo with orange logo SERVPRO cares about the community we live and work in!

SERVPRO of Carteret & East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Carteret & East Onslow Counties

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Three Examples of cleaning services SERVPRO provides.

4/1/2022 (Permalink)

Red and white with orange servpro logo Blood splatter it don't matter!

Here are 3 examples of cleaning services SERVPRO of Carteret & East Onslow Counties provides! Let’s talk about biohazard clean up.If someone at work gets a paper cut and spills a little blood, you probably don’t need to call a clean up company. However there are certain times when calling a professional right away is the safest option. If you come into contact with an affected area, you could be at risk for blood born pathogen exposure. Call SERVPRO. We are expertly trained and use quality equipment and products to handle any size mess. (910) 326-1344 #SERVPROCarteret    Let's talk about odor Cleanup!When trying to rid your home/car/business of #odor problems masking agents don't do the job right, they only hide the odor while it sits and waits to resurface. To ensure that you rid your nose of that odor call #SERVPRO today to get a proper odor treatment done to whichever property needs it! #HeretoHelp910-326-1344   Let's talk about keeping your business clean!When your business has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard. Call today at 910-326-1344   

Germ Got You Down!?

10/30/2021 (Permalink)

Servpro technician cleaning We clean with green!

STOP the spread of germs with a professional cleaning for your home or business. SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bio-remediation services to clean, disinfect and sanitize their properties, SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in inquiring about our services we're here to help - 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.  We can help minimize the spread of germs and pathogens with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitation standards, making us the #1 choice for cleanup and restoration. Call 910-326-1344 or email us at office@SERVPRO10974.com to see how we can help clean your home or business. Here is your keep clean checklist: wash hands, avoid touching face, clean and sanitize house, clean and sanitize office.

IICRC Certified Firm ,Certified Water Restorers

10/25/2021 (Permalink)

IICRC Logo We are IICRC in Commercial and Residential Water Restoration!

SERVPRO of Carteret & East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Carteret & East Onslow Counties

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.