Recent Why SERVPRO Posts

Team SERVPRO

6/16/2022 (Permalink)

Green van Team SERVPRO

Staff development is one of the toughest jobs we do as leaders. We hire managers and ensure they align with the company culture and values. We rely on them to develop the team within your company culture and values. Of course, we model the culture and live the values as the leader, and we know everything we do is being observed as validation of our alignment to those values. If we do so, the company culture is solid and everyone is aligned to what matters most. 

Staff development is a critical outcome that drives the quality of the team and determines the success of the mission. As the leader, work with your managers to focus on staff development. One Team developing! -Rick Isaacson

We here at SERVPRO of Carteret & East Onslow Counties think we have the best staff around!

Crystal Coasts LOCAL restoration connection.

6/8/2022 (Permalink)

SERVPRO technicians SERVPRO Technicians

Here at SERVPRO of Carteret and East Onslow Counties we are committed and dedicated to all of our customers. We are a 24/7, 365 days a year company, day or night we are here for you! Our team is made up of the following: estimator, production manager, crew chiefs, technicians, reconstruction manager, operations manager and office manager, with a fully loaded staff you can ensure that you will be in the best hands. 

We are set apart from the rest, meaning we are your local restoration company we are "Faster to any size Disaster" because we live right here in the communities that we serve. We have built relationships with all of the local real estate and insurance companies so that we can fully serve every individual need.   

To ensure we do every job the best way possible,. SERVPRO of Carteret and East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

SERVPRO cares about & serves your community!

4/1/2022 (Permalink)

Black and white photo with orange logo SERVPRO cares about the community we live and work in!

SERVPRO of Carteret & East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Carteret & East Onslow Counties

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

The SERVPRO Way, the Clean way!

9/13/2021 (Permalink)

SERVPRO Decal Certified: SERVPRO Cleaned

SERVPRO Cleaned is a defensive cleaning program we're offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your customers, and your community can rest assured that you've selected a higher cleaning standard - you are Certified: SERVPRO Cleaned. 

Beyond the standard cleaning protocols we know your business is already implementing, take an additional step to make sure all your locations have received a higher cleaning standard with Certified: SERVPRO Cleaned.

When your business has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard. Call today at 910-326-1344

Odors Got You Down?

9/8/2021 (Permalink)

Thermal fogger Typical thermal fogger used by SERVPRO Professionals.

The Funk

Odors, there everywhere right? Some good, some bad.  And then you have the day after taco dinner night. Now that’s worse. It seems every dwelling has a different odor. Some houses always smell like good cooking even when nobody is cooking and then some smell like cat urine. Some smell like potpourri and some smell like cigarette smoke.

Then you have the severe cases, although day after Mexican ranks high. How about a decomposing body found after a period of time? In my opinion there is no worse smell than death. How about a structure that has suffered mold or water damage? How about a sewer backup?   Smoke or soot damage? All of these have one thing in common, they are an odor.

How are odors detected?

No mechanical instrument is capable of detecting the presence of an odor or the intensity of an odor. Humans depend on the ‘ol sniffer as the best “instrument” for detecting odor. Odors result from airborne chemicals, gases, or tiny particles. As we breathe, these molecules are absorbed by the mucous membranes in our nose and mouth. Receptors, called olfactory nerve endings, send a message to the brain, where the odor sensation is interpreted.

Now think about this, how many times have you detected an odor but didn’t know where it was coming from. Or tried to sell or rent a house that was occupied by a pet person or smoker. They may not be there anymore but the odor is. Do you know why? It’s time to deodorize.

Stop the press!!

Time to throw a wrench. Did you know that some people THINK they smell an odor when there is really nothing there. Ever had somebody say, “Hey, come here and smell this. Do you smell that?” And no, I’m not talking about when your dad tricks you into coming into the bathroom as soon as he walks out. I’m talking about imaginary odor, also known as heightened awareness odors.

Imaginary or psychological odor is what people think they smell. They are stimulated by a given set of circumstances and strong impressions formed from similar circumstances before. Some people think they smell something because of the circumstances, not because of an odor actually being present.

Approach and Treatment

Deodorization would be simple if all odors came from one source and one deodorization method could eliminate all of them. Unfortunately, all odors do not come from one source. Do not panic though. We got you covered. Here is a brief description of the four basic procedures effective in most deodorizing situations.

1. Remove the odor source and debris. Remove the odor source, rather than attempting to deodorize the source. For example, if the source of odor is a dead animal you would not think of leaving the animal in place and trying to deodorize. In a building damaged by a fire, you should remove charred structural materials before deodorizing. Debris contaminated with smoke residues can continue to give off smoke odors or soils if not removed. Removing the odor source is the universal first step in deodorization.

2. Clean surfaces that have odor-causing residues. Small particles of odor-producing residue will continue to generate odors if not cleaned effectively. For example, in a grease fire you may need to clean significant concentrations of residue from the stove, countertops, vent hood, vent filter, cabinets, walls, and ceilings to stop odor problems. Check all rooms—not just the kitchen—to see how far odors have penetrated. Sometimes the entire structure and its contents may need to be cleaned to remove smoke odors.

3. Re-create the conditions that caused odor penetration. Distribute a deodorizer to a surface in a manner similar to the way odor-causing substances penetrated the surface. For example, if smoke created the problem, a deodorizing “smoke” or fog will be most effective in following odors to their source. If urine contaminated an area, then “flood” affected areas with deodorizers (sanitizers, neutralizers, and digesters). Odors can be distributed in more than one way. For example, decaying flesh produces fumes and gases, which are distributed on air currents to surfaces not in direct contact with the source. This situation may require multiple methods of deodorization. Directly saturate any areas that were physically contacted by the source. Fog other areas to seek out odor vapors that have penetrated surfaces.

4. Seal surfaces exposed to malodors. Sealing is not required in all circumstances, but may be called for in severe situations. If odor removal would be too expensive or impractical, sealing might eliminate the problem. Two common situations are sealing and painting ceilings and walls and sealing inaccessible duct surfaces in air handling systems.

Trust The Pros

You never have to go it alone and you shouldn’t have to. When odors are ruining your life and your dwelling call the pros. We have the equipment, solutions and people to fix all your deodorization needs. Remember, at SERVPRO, we make it, "Like it never even happened."

Our Highly Trained Restoration Specialists can restore your Carteret and East Onslow County Home

9/3/2021 (Permalink)

IICRC We are an IICRC Certified Firm

SERVPRO of Carteret & East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Carteret & East Onslow Counties

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Carteret & East Onslow Counties, Call SERVPRO

9/1/2021 (Permalink)

Servpro sign info Save our number for immediate service!

SERVPRO of Carteret & East Onslow Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Carteret & East Onslow. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 –910-326-1344

Residential Services

Whether your Carteret & East Onslow County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Carteret & East Onslow County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

IICRC Certified Firm

6/22/2021 (Permalink)

IICRC Logo IICRC Certified Firm

SERVPRO of Carteret & East Onslow is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Hiring at SERVPRO of Carteret & East Onslow

6/21/2021 (Permalink)

Man standing in front of green van Our technician Bryson with his WRT certification!

Here at SERVPRO we take care of our crew, whether it be bonuses, vacation time, or even paid training. We want our guys and gals to be the best they can be so in order to do that they need to be trained and certified. 

SERVPRO of Carteret & East Onslow Counites pays for our technicians and staff to go through training and get certified in water, fire, mold and biohazard. When out crew goes through training they get the knowledge to be able to go out and do a job correctly and more efficiently.

We start the online training after the first few weeks of the technician working here, the reason behind this is so that they can associate the book knowledge to the field experience they have already been doing for the past few weeks. The class and exam is not the easiest task to accomplish (not to brag) but we have not had a member of our team not to pass on the first try yet! We are so proud of out team and can not wait to add more to our work family!

SERVPRO Staff Development

6/4/2021 (Permalink)

Group Photo Our Team!

Staff development is one of the toughest jobs we do as leaders. We hire managers and ensure they align with the company culture and values. We rely on them to develop the team within your company culture and values. Of course, we model the culture and live the values as the leader, and we know everything we do is being observed as validation of our alignment to those values. If we do so, the company culture is solid and everyone is aligned to what matters most. 

Staff development is a critical outcome that drives the quality of the team and determines the success of the mission. As the leader, work with your managers to focus on staff development. One Team developing! -Rick Isaacson

We here at SERVPRO of Carteret & East Onslow Counties think we have the best staff around!

Your LOCAL connection to restoration.

4/7/2021 (Permalink)

people standing in front of green van SERVPRO of Carteret & East Onslow Counties "Dream Team"!

Here at SERVPRO of Carteret and East Onslow Counties we are committed and dedicated to all of our customers. We are a 24/7, 365 days a year company, day or night we are here for you! Our team is made up of the following: estimator, production manager, crew chiefs, technicians, reconstruction manager, operations manager and office manager, with a fully loaded staff you can ensure that you will be in the best hands. 

We are set apart from the rest, meaning we are your local restoration company we are "Faster to any size Disaster" because we live right here in the communities that we serve. We have built relationships with all of the local real estate and insurance companies so that we can fully serve every individual need.   

To ensure we do every job the best way possible,. SERVPRO of Carteret and East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

Certified: SERVPRO Cleaned – a defensive cleaning program

9/10/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and absurdness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Carteret and East Onslow Counties today at  910-326-1344 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We are Cleaning Experts

9/9/2020 (Permalink)

Certified: SERVPRO Cleaned seal We are Cleaning Experts

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today at SERVPRO Of Carteret and East Onslow Counties 910-326-1344

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

IICRC Certified Firm

9/9/2020 (Permalink)

We are an IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of Carteret and East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Carteret and East Onslow Counties

SERVPRO of Carteret and East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

New Ownership!

4/27/2020 (Permalink)

a father, wife and daughter. Brent, Nancy, and Megan Roberson

Have You Heard the Good News? We’re Under New Ownership!! Beginning March 2020 SERVPRO of Carteret & East Onslow Counties welcomed Brent, Nancy & Megan Roberson from Bath NC. Here’s a little of their background. Brent is a Licensed General Contractor (Residential & Commercial) and has been building for 25 years. He is also a land developer, purchasing land and developing residential subdivisions. Nancy is a Licensed Real Estate Broker and works as the Office Manager and bookkeeper for Roberson Builders and Roberson Land Development. Megan is a Licensed General Contractor and a Licensed Real Estate Broker. She started working for SERVPRO as a Reconstruction Manager in 2018. They are excited to bring their experience to SERVPRO and assist the community with our cleaning and restoration services. They are a family of faith, serving the Lord for 25 years, they prayed about this journey and He opened all the doors. Their hope is you will give them the opportunity to prove you can trust them, they will not let you down. You can reach us at (910) 326-1344 if you need any assistance or information regarding water & fire damage, mold mitigation, duct cleaning, disinfecting and cleaning services. We look forward to starting fresh! Stay well!!

Have questions? Call us 24/7

3/9/2018 (Permalink)

Water on staircase Water or Fire damage could occur anytime without warning! Call SERVPRO of Carteret & East Onslow Counties.

Residential Services

Whether your Carteret or East Onslow County home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services. 

  • Water Damage Restoration
  • Fire Damage Restoration 
  • Mold Remediation 
  • Storm Damage Restoration 
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or water damage to strike your Carteret or East Onslow County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and the expertise to respond promptly with highly trained technicians to get to your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration  

For Immediate Service in Carteret & East Onslow Counties, Call SERVPRO

8/29/2016 (Permalink)

SERVPRO van Carteret & East Onslow County Residents: We provide immediate service day or night!

SERVPRO of Carteret & East Onslow Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Carteret & East Onslow. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 –910-326-1344

Residential Services

Whether your Carteret & East Onslow County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Carteret & East Onslow County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Our Highly Trained Restoration Specialists can restore your Carteret and East Onslow County Home

8/29/2016 (Permalink)

SERVPRO of Carteret & East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Carteret & East Onslow Counties

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.