Recent Posts

When Storms or Floods hits, SERVPRO of Carteret & East Onslow Counties is ready!

8/29/2016 (Permalink)

SERVPRO of Carteret & East Onslow Counties specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Carteret & East Onslow Counties, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 910-326-1344

For Immediate Service in Carteret & East Onslow Counties, Call SERVPRO

8/29/2016 (Permalink)

General For Immediate Service in Carteret & East Onslow Counties, Call SERVPRO Carteret & East Onslow County Residents: We provide immediate service day or night!

SERVPRO of Carteret & East Onslow Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Carteret & East Onslow. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 –910-326-1344

Residential Services

Whether your Carteret & East Onslow County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Carteret & East Onslow County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Our Highly Trained Restoration Specialists can restore your Carteret and East Onslow County Home

8/29/2016 (Permalink)

SERVPRO of Carteret & East Onslow Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Carteret & East Onslow Counties

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Restoring Your Carteret & East Onslow Counties Commercial Property After A Water Damage Event

8/17/2016 (Permalink)

Flooding and water damage events at Carteret & East Onslow Counties commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Carteret & East Onslow

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Carteret & East Onslow Counties Smoke and Soot Cleanup

8/17/2016 (Permalink)

Fire Damage Carteret & East Onslow Counties Smoke and Soot Cleanup Often times people assume they have spider webs that see all of sudden because the soot from a fire. No spiders here, these are soot webs.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Carteret & East Onslow Coutnies will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (910)-326-1344

Does Your Carteret or Onslow County Home Have A Mold Problem?

8/17/2016 (Permalink)

Mold Remediation Does Your Carteret or Onslow County Home Have A Mold Problem? In Carteret and Onslow County mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (910)-326-1344

Carteret & Onslow Counties 24 Hour Emergency Water Damage Service

8/17/2016 (Permalink)

SERVPRO of Carteret & East Onslow is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 910-326-1344

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Carteret & East Onslow has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of SERVPRO of Carteret & East Onslow

SERVPRO of Carteret & East Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Odors Got You Down?

9/16/2015 (Permalink)

Cleaning Odors Got You Down? Typical thermal fogger used by SERVPRO Professionals.

The Funk

Odors, there everywhere right? Some good, some bad.  And then you have the day after taco dinner night. Now that’s worse. It seems every dwelling has a different odor. Some houses always smell like good cooking even when nobody is cooking and then some smell like cat urine. Some smell like potpourri and some smell like cigarette smoke.

Then you have the severe cases, although day after Mexican ranks high. How about a decomposing body found after a period of time? In my opinion there is no worse smell than death. How about a structure that has suffered mold or water damage? How about a sewer backup?   Smoke or soot damage? All of these have one thing in common, they are an odor.

How are odors detected?

No mechanical instrument is capable of detecting the presence of an odor or the intensity of an odor. Humans depend on the ‘ol sniffer as the best “instrument” for detecting odor. Odors result from airborne chemicals, gases, or tiny particles. As we breathe, these molecules are absorbed by the mucous membranes in our nose and mouth. Receptors, called olfactory nerve endings, send a message to the brain, where the odor sensation is interpreted.

Now think about this, how many times have you detected an odor but didn’t know where it was coming from. Or tried to sell or rent a house that was occupied by a pet person or smoker. They may not be there anymore but the odor is. Do you know why? It’s time to deodorize.

Stop the press!!

Time to throw a wrench. Did you know that some people THINK they smell an odor when there is really nothing there. Ever had somebody say, “Hey, come here and smell this. Do you smell that?” And no, I’m not talking about when your dad tricks you into coming into the bathroom as soon as he walks out. I’m talking about imaginary odor, also known as heightened awareness odors.

Imaginary or psychological odor is what people think they smell. They are stimulated by a given set of circumstances and strong impressions formed from similar circumstances before. Some people think they smell something because of the circumstances, not because of an odor actually being present.

Approach and Treatment

Deodorization would be simple if all odors came from one source and one deodorization method could eliminate all of them. Unfortunately, all odors do not come from one source. Do not panic though. We got you covered. Here is a brief description of the four basic procedures effective in most deodorizing situations.

1. Remove the odor source and debris. Remove the odor source, rather than attempting to deodorize the source. For example, if the source of odor is a dead animal you would not think of leaving the animal in place and trying to deodorize. In a building damaged by a fire, you should remove charred structural materials before deodorizing. Debris contaminated with smoke residues can continue to give off smoke odors or soils if not removed. Removing the odor source is the universal first step in deodorization.

2. Clean surfaces that have odor-causing residues. Small particles of odor-producing residue will continue to generate odors if not cleaned effectively. For example, in a grease fire you may need to clean significant concentrations of residue from the stove, countertops, vent hood, vent filter, cabinets, walls, and ceilings to stop odor problems. Check all rooms—not just the kitchen—to see how far odors have penetrated. Sometimes the entire structure and its contents may need to be cleaned to remove smoke odors.

3. Re-create the conditions that caused odor penetration. Distribute a deodorizer to a surface in a manner similar to the way odor-causing substances penetrated the surface. For example, if smoke created the problem, a deodorizing “smoke” or fog will be most effective in following odors to their source. If urine contaminated an area, then “flood” affected areas with deodorizers (sanitizers, neutralizers, and digesters). Odors can be distributed in more than one way. For example, decaying flesh produces fumes and gases, which are distributed on air currents to surfaces not in direct contact with the source. This situation may require multiple methods of deodorization. Directly saturate any areas that were physically contacted by the source. Fog other areas to seek out odor vapors that have penetrated surfaces.

4. Seal surfaces exposed to malodors. Sealing is not required in all circumstances, but may be called for in severe situations. If odor removal would be too expensive or impractical, sealing might eliminate the problem. Two common situations are sealing and painting ceilings and walls and sealing inaccessible duct surfaces in air handling systems.

Trust The Pros

You never have to go it alone and you shouldn’t have to. When odors are ruining your life and your dwelling call the pros. We have the equipment, solutions and people to fix all your deodorization needs. Remember, at SERVPRO, we make it, "Like it never happened".

Mold Causes and Conditions

8/21/2015 (Permalink)

Mold Remediation Mold Causes and Conditions Mold growing on vent and ceiling caused by mold in HVAC system being disbursed throughout house.

Causes and Conditions

Mold is everywhere, and can grow on almost any surface when moisture is present. They reproduce because of mold spores, which are carried by air currents, in many ways like a flower pollenating.  When spores land on a moist surface suitable for life, they begin to grow. Mold is commonly found indoors at levels which do not affect most healthy individuals.

Because normal building materials are capable of supporting mold growth and mold spores are everywhere, mold growth in an indoor environment is usually related to water or moisture and may be caused by incomplete drying of flooring materials (such as concrete). Flooding, broken water lines, appliance malfunctions, leaky roofs, building-maintenance or indoor-plumbing problems can lead to interior mold growth. Moisture commonly condenses on surfaces cooler than the moisture-laden air, enabling mold to thrive. This moisture vapor passes through walls and ceilings. Floors over crawl spaces and basements, without vapor barriers or with dirt floors, are mold-prone.

Significant mold growth needs moisture and food sources and a surface capable of supporting growth. Common building materials, such as plywood, drywall, carpets, and carpet padding provide the food mold needs. In the carpet, invisible dust and cellulose are food sources. After water damage to a building has occurred, mold grows in walls and then becomes dormant until subsequent high humidity; suitable conditions reactivate mold.

Most molds are commonly detectable by smell and evidence of water damage on walls or ceilings, and can grow in places invisible to the naked eye. It can sometimes be found behind wallpaper or paneling, on the backside of ceiling tiles, the back of drywall, or underneath carpets or carpet padding. Piping in walls can also be a source of mold, since they may leak and condensate.

As stated above, mold spores need three things to grow:

·         Nutrients: Cellulose and dust are a common food for indoor spores.

·         Moisture:  Needed to begin the decaying process caused by mold

·         Time: Mold growth begins anywhere from 24 hours to 10 days after the provision of growing conditions.

When mold colonies grow inside buildings the main health concern is the inhalation of mycotoxins. After a flood or water leak, mycotoxin levels are much higher even after a building has dried out.

Common food sources for mold in buildings can be cellulose-based materials such as wood, cardboard and the paper facing on drywall and organic matter such as soap, fabrics and dust-containing skin cells. If a house has mold, the moisture may originate in the basement or crawl space, a leaking roof or a leak in plumbing pipes. Insufficient ventilation may accelerate moisture buildup. Visible mold colonies may form where ventilation is poorest and on perimeter walls (because they are nearest the dew point).

HVAC systems can most definitely produce all three requirements for mold growth. The air conditioning system creates a difference in temperature, encouraging condensation which is why a condensation line is needed on the air handler. The high rate of dusty air movement through an HVAC system may supply plenty food for mold. Since the air-conditioning system is not always running, warm conditions are the final component for mold growth. The situation only becomes worse now because spores become airborne and are distributed throughout the house through the vents.

Removing one of the three requirements for mold reduces (or eliminates) new mold growth. Eliminate moisture, food and warmth and this will stop the growth but now you have to remediate what you have and that’s a whole other post. 

Categories and Classes of Water Damage

8/18/2015 (Permalink)

Water Damage Categories and Classes of Water Damage Washing machine found to be overflowing with water while not in use causing basement to flood with 2 inches of water.

Water damage can originate from different sources such a leaking roof, washing machine overflow, dishwasher leakage, broken pipes, clogged toilet, broken dishwasher water line, moisture behind walls, foundation cracks, plumbing leaks, slab leaks and bad weather such as heavy rain and flooding.  When it comes to insurance coverage, most damage caused by bad weather is considered flood damage and normally is not covered under homeowners insurance. Coverage for bad weather would usually require flood insurance.

According to the  Insurance Institute for Business and Home Safety, the three most common causes of water damage are toilet clogging or overflowing, general plumbing problems such as aged water lines or fixtures and washing machine failures.

Categories of Water Damage

Category 1 Water - Refers to a source of water that does not pose substantial threat to humans and classified as "Clean Water". Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.

Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to, known as "grey water". This type carries microorganisms and nutrients of microorganisms. Examples are toilet bowls with urine (no feces), sump pump failures and water discharge from dishwashers or washing machines.

Category 3 Water - Known as "black water" and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. Type 3 category is contaminated water sources that affect the indoor environment. This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination regardless of visible content or color.

Classes of Water Damage

Class 1 - Slow Rate of Evaporation. Affects only a portion of a room. Materials have a low permeance/porosity. Minimum moisture is absorbed by the materials.

Class 2 - Fast Rate of Evaporation. Water affects the entire room of carpet and cushion. May have wicked up the walls, but not more than 24 inches.

Class 3 - Fastest Rate of Evaporation. Water generally comes from overhead, affecting the entire area; walls, ceilings, insulation, carpet, cushion, etc.

Class 4 - Specialty Drying Situations. Involves materials with a very low permeance/porosity, such as hardwood floors, concrete, crawlspaces, plaster, etc. Drying generally requires very low specific humidity to accomplish drying.