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For Immediate Service in Newport, Call SERVPRO

6/23/2021 (Permalink)

Wet flooring Cupped wood flooring

SERVPRO of Carteret & East Onslow provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Newport. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.


• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment


Have Questions? Call Us 24/7 – 910-326-1344


Residential Services


Whether your Carteret County home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:


• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services


Commercial Services


There's never a convenient time for fire or Water damage to strike your Carteret County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.


• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration

Fire Damage in Swansboro

6/23/2021 (Permalink)

Fire damage in kitchen Fire damage on stove in the kitchen area

This family’s Swansboro home suffered from a fire caused by an accident while cooking dinner. It’s always devastating when a family experiences a house fire, but SERVPRO of Carteret & East Onslow worked hard to recover the structure and contents. We were able to remove the soot and even the smell of the smoke from the home, so that the family returned to a safe, clean space. Our goal is always to make your home “Like it never even happened.” 

What To Expect:

When we visit your home after a fire loss, we will scope the affected areas to determine the extent of the loss. We will always pretest affected surfaces to determine the type of smoke and which products will help us recover the area most effectively. We have the equipment, expertise, and experience to restore your fire and smoke damage. If a fire has damaged your home, call us right away at 910-326-1344. SERVPRO of Carteret & East Onslow Counties will treat you and your family with empathy and respect, and your property with care.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Carteret & East Onslow will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 910-326-1344

Water Damage to Home in Hubert

6/22/2021 (Permalink)

Water detected on machine Water from the busted pipe detected on our Imaging Moisture Meter.

This family’s Hubert residence experienced serious water damage after a water pipe burst. SERVPRO of Carteret & East Onslow has the expertise and equipment to mitigate residential water losses just like this one. In this particular situation, we extracted the water and set up drying equipment for 3 days. The family was very grateful to be able to use the space again within a matter of days!

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed. 

Our SERVPRO Representative will ask several questions: 

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Faster to Any Size Emergency

In many cleaning and restoration situations, immediate action is needed. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Carteret & East Onslow arrives quickly and starts the water extraction process almost immediately. 

For help restoring your home after a water loss, call SERVPRO of Carteret & East Onslow Counties at 910-326-1344. We’ll make it “Like it never even happened.”

Water Damage to Commercial Building in Jacksonville

6/22/2021 (Permalink)

Wet Carpet Commercial Water Loss

A faulty drainage system created several inches of standing water in this Jacksonville business. SERVPRO of Carteret & East Onslow worked around the clock to restore the effected area and prevent any secondary damage from occurring. We know that commercial water damage can cost a business thousands of dollars in productivity; it is always our goal to help keep your business running as flawlessly as possible through the restoration process. 

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed. 

Our SERVPRO Representative will ask several questions: 

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)? 

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Carteret & East Onslow arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Water Damage Timeline

Within Minutes:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

For help restoring your commercial space after a water loss, call SERVPRO of Carteret & East Onslow Counites at 910-326-1344. We’ll make it “Like it never even happened.”

Storm Damage in Emerald Isle

6/22/2021 (Permalink)

Damaged hallway Storm Damage in the Master Bathroom

This family’s Emerald Isle home suffered serious damage after a recent hurricane. Thankfully they called SERVPRO of Carteret & East Onslow and we were able to help them and several other Emerald Isle families clean up debris and restore the property to preloss conditions. The homeowners were grateful that our 24/7 services were available to them in their time of need. 

If your home has been damaged by severe floods or storms, call us right away at 910-326-1344. Disaster can strike when we least expect it, but SERVPRO of Carteret & East Onslow will be there to help you weather the storm.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Carteret County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 910-326-1344

Storm Damage in Cape Carteret Commercial Property

6/22/2021 (Permalink)

Wet tile flooring Water Damage in the Lobby of Restaurant

This Cape Carteret business suffered serious damage after a recent severe rainstorm. SERVPRO of Carteret & East Onslow worked around the clock to clean up debris and restore the property to preloss conditions. We know that commercial storm damage can cost a business thousands of dollars in productivity; it is always our goal to get you back up and running as quickly and seamlessly as possible. 

If your business has been damaged by severe floods or storms, call us right away at 910-326-1344. Disaster can strike when we least expect it, but SERVPRO of Carteret & East Onslow Counties will be there to help you weather the storm.

Resources to Handle Commercial Storm Damage

When storms hit Carteret County, we can scale our resources to handle large commercial restoration projects. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States. 

IICRC Certified Firm

6/22/2021 (Permalink)

IICRC Logo IICRC Certified Firm

SERVPRO of Carteret & East Onslow is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Fire Damage in Hubert Business

6/22/2021 (Permalink)

fire in assembly room Fire Damage in Assembly Room

This Hubert business suffered from a fire caused by a dust collector malfunction. SERVPRO of Carteret & East Onslow worked around the clock to remediate the problem, so that business could be restored as quickly and seamlessly as possible. Many businesses are at risk for a fire, especially when they lease older buildings in need of repairs. We know how costly and devastating a fire can be to a business, so it is always our goal to get you back up and running right away. 

What To Expect: 

When we visit your business after a fire loss, we will scope the effected areas to determine the extent of the loss. We will always pretest affected surfaces to determine the type of smoke and which products will help us recover the area most effectively. We have the equipment, expertise, and experience to restore your fire and smoke damage. If a fire has damaged your business, call us right away at 910-326-1344. SERVPRO of Carteret & East Onslow will treat you with empathy and respect, and your property with care.

Commercial Restoration Presents Unique Challenges

Fire damage is especially devastating for a business or commercial property. In addition to the fire and smoke damage, significant water damage from firefighting efforts and fire suppression systems may occur. SERVPRO of Carteret & East Onslow has the training, experience, and equipment to handle large commercial fire damage emergencies. Whether your fire emergency occurs in a restaurant, motel, or office building, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

Hiring at SERVPRO of Carteret & East Onslow

6/21/2021 (Permalink)

Man standing in front of green van Our technician Bryson with his WRT certification!

Here at SERVPRO we take care of our crew, whether it be bonuses, vacation time, or even paid training. We want our guys and gals to be the best they can be so in order to do that they need to be trained and certified. 

SERVPRO of Carteret & East Onslow Counites pays for our technicians and staff to go through training and get certified in water, fire, mold and biohazard. When out crew goes through training they get the knowledge to be able to go out and do a job correctly and more efficiently.

We start the online training after the first few weeks of the technician working here, the reason behind this is so that they can associate the book knowledge to the field experience they have already been doing for the past few weeks. The class and exam is not the easiest task to accomplish (not to brag) but we have not had a member of our team not to pass on the first try yet! We are so proud of out team and can not wait to add more to our work family!

Water Damage Restoration and Repair

6/4/2021 (Permalink)

Water on flooring Water Damage in local restaurant

Plumbing issues, washing machine leaks, bursting water pipes, an aging water heater, or inclement weather- These are just a few of the common reasons for water damage in your home or work place. SERVPRO of Carteret and Onslow Counties has a team of trained professionals ready to help mitigate when water damage happens in your home. It is important to get the damage under control immediately. Within minutes the water quickly spreads throughout your property, saturating everything in its path. Water is absorbed into walls, floors, upholstery, and belongings. Furniture finishes may bleed, causing permanent staining on carpets. Photographs, books, and other paper goods start to swell and warp. Within 24 hours drywall begins to swell and break down, metal surfaces begin to tarnish, furniture begins to swell and crack, dyes and inks from cloth and paper goods spread and stain, and a musty odor appears. Two days to a week after the water damage, mold and mildew may grow and spread. When water sits for more than a week, restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive. Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants. Let us help mitigate water damage in your home or work place and help make it "Like it never even happened."