Recent Posts

Drive the Five: Staff Development

6/9/2020 (Permalink)

Staff development is one of the toughest jobs we do as leaders. We hire managers and ensure they align with the company culture and values. We rely on them to develop the team within your company culture and values. Of course, we model the culture and live the values as the leader, and we know everything we do is being observed as validation of our alignment to those values. If we do so, the company culture is solid and everyone is aligned to what matters most. 

Yes, you focus on Driving the Five: Customer Service, Revenue Growth, Profitability, Management and Staff Development. Your team understands why each critical outcome is so important to the company well-being and developing opportunities for the team moving forward. Staff development starts with every teammate understanding this information!

Yes, you focus on the five SERVPRO Core Values: Believe in a Dream, Grow Relationships, Share the SERVPRO Story, Financially Frugal, and Follow the System. Your team understands why each core value matters, especially in challenging times like these. Each of the values takes on real meaning when we see the harvest of whether or not we have been living these values in our company! No matter what the current situation, the best action is committing to execute on the core values even better than before!

We also rely on our managers to onboard new teammates and to continue their training and development. We rely on management to keep developing the skills and abilities of every teammate and to set specific objectives to improve the results of their work on the team. We make sure they use their SSO so we can track efforts at accessing training resources and continually learning. As the leader we keep learning and growing as well, and we take time to connect with the management team, the staff, and to mentor when appropriate. Our team knows we care about their growth, and it’s a priority we expect them to care about as well. It sounds easy to do, but we know it’s difficult to make happen in our organization.

Staff development is a critical outcome that drives the quality of the team and determines the success of the mission. As the leader, work with your managers to focus on staff development. One Team developing! -Rick Isaacson

Water Damage to Home in Morehead City

6/9/2020 (Permalink)

This family’s Morehead City residence experienced serious water damage after their water heater leaked. SERVPRO of Carteret & East Onslow Counties has the expertise and equipment to mitigate residential water losses just like this one. In this particular situation, we extracted water from the vinyl flooring and dried out the bottom of the drywall. The family was very grateful to be able to use the space again within a matter of days!

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed. 

Our SERVPRO Representative will ask several questions: 

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Faster to Any Size Emergency

In many cleaning and restoration situations, immediate action is needed. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Carteret & East Onslow Counties arrives quickly and starts the water extraction process almost immediately. 

For help restoring your home after a water loss, call SERVPRO of Carteret & East Onslow Counties at 910-326-1344. We’ll make it “Like it never even happened.”

Mold Infestation in Jacksonville

6/9/2020 (Permalink)

This Jacksonville family discovered extensive microbial growth in their home, thanks to an old roof leak that went undetected for 6 months. Believe it or not, mold problems like this can be mitigated with the right expertise and equipment. SERVPRO of Carteret & East Onslow Counites has trained technicians that were able to test and remove the mold growth, and then restore the space to preloss conditions. The family was very grateful that we were able to recover their home and protect them from any potential health effects. 

The Mold Remediation Process

Every mold infestation is different, from the extent and type of growth, to the variety of materials affected. Each scenario requires a unique solution, but the general process stays the same. When you discover mold, call us at 910-326-1344 and we will go through our standard mold remediation process: 

  • Inspection and Mold Damage Assessment
  • Mold Containment
  • Air Filtration
  • Removing Mold and Mold-Infested Materials
  • Cleaning Contents and Belongings
  • Restoration

If You See Signs of Mold, Call Us Today – 910-326-1344

New Ownership!

4/27/2020 (Permalink)

a father, wife and daughter. Brent, Nancy, and Megan Roberson

Have You Heard the Good News? We’re Under New Ownership!! Beginning March 2020 SERVPRO of Carteret & East Onslow Counties welcomed Brent, Nancy & Megan Roberson from Bath NC. Here’s a little of their background. Brent is a Licensed General Contractor (Residential & Commercial) and has been building for 25 years. He is also a land developer, purchasing land and developing residential subdivisions. Nancy is a Licensed Real Estate Broker and works as the Office Manager and bookkeeper for Roberson Builders and Roberson Land Development. Megan is a Licensed General Contractor and a Licensed Real Estate Broker. She started working for SERVPRO as a Reconstruction Manager in 2018. They are excited to bring their experience to SERVPRO and assist the community with our cleaning and restoration services. They are a family of faith, serving the Lord for 25 years, they prayed about this journey and He opened all the doors. Their hope is you will give them the opportunity to prove you can trust them, they will not let you down. You can reach us at (910) 326-1344 if you need any assistance or information regarding water & fire damage, mold mitigation, duct cleaning, disinfecting and cleaning services. We look forward to starting fresh! Stay well!!

Stop the spread of germs!

4/27/2020 (Permalink)

Man cleaning SERVPRO employee cleaning and disinfecting.

STOP the spread of germs with a professional cleaning for your home or business. SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bio-remediation services to clean, disinfect and sanitize their properties, SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in inquiring about our services we're here to help - 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.  We can help minimize the spread of germs and pathogens with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitation standards, making us the #1 choice for cleanup and restoration. Call 910-326-1344 or email us at to see how we can help clean your home or business. Here is your keep clean checklist: wash hands, avoid touching face, clean and sanitize house, clean and sanitize office.

ERP, Emergency Ready Profile

10/17/2019 (Permalink)

The best way to reduce business interruption following a disaster is to plan for it now! 

The SERVPRO Emergency Ready profile is a start up approach that provides critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO'S Emergency Ready Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage and can help you quickly get your property back in working order. 

As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in ppace.

Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Call SERVPRO of Carteret & East Onslow Counties today and have us set up an ERP for you commercial property today!


Large Water Damage in Jacksonville NC

10/17/2019 (Permalink)

A water damage that affects one or two rooms is bad enough but usually the occupants can continue to live in the structure during the drying and repair processes.  When the whole building is affected, plans have to be made to relocate the residents then move all the furniture and contents to a place where it can be dried, cleaned and stored.  SERVPRO of Carteret and East Onslow Counties was contacted by a couple in Jacksonville NC when they got back in town after a long trip and discovered their home was flooded.  A water line in the ceiling of the second floor bathroom had failed and the water had probably been running for at least a week.  SERVPRO began by blocking furniture and moving contents out of harms way while we extracted the standing water.  After consulting with the homeowners as to what essential items they would need in the interim, we inventoried and packed up their belongings and brought them back to our warehouse and cleaning facility.  The couple was able to secure a hotel room nearby.  A restoration dry cleaner was brought in to take care of clothing, drapes and linens with priority service given to the clothing.  Now that we knew that the immediate needs of our customer where being taken care of, SERVPRO was able to begin the demolition and drying process.  It took three months to get all the repairs completed and move the furniture and family back in...which by all accounts was very fast considering the extent of the damage.  Water damage jobs vary greatly in severity and expense but just know that SERVPRO will make it, "Like it never even happened."

Fire Prevention Week

10/10/2019 (Permalink)

Fire Prevention Week 2019 is dated for October 6-12. This years campaign slogan is "Not all heroes wear capes" which falls in line with SERVPROs "Hero ready" standards. What defines hero? A hero can be many different things to many different people. A hero can be a courageous and selfless person who comes to your rescue when a fire destroys your home, or it can be the men and woman in green who come to your rescue when your house gets flooded or when another disaster strikes. Not all heroes wear capes so make sure to have a plan and place to go whenever a disaster strikes. Be sure to call SERVPRO, we will make sure to make it Like it never even happen happened."

Duct/HVAC cleaning

10/10/2019 (Permalink)

Are you seeing dust right after a full house deep cleaning? DO you see or feel dust in the air? Are you or your family dealing with severe allergy flare ups? if so it may be time for a duct/HVAC cleaning. Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business. SERVPRO of Carteret and East Onslow Counties Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC). Keeping them clean can extend the life of the equipment. We offer duct cleaning services to residential and commercial properties. Another good time to do a duct cleaning would be right after construction in your home or office building, all the dust and construction debris can get sucked into the ventilation system and cause your HVAC system to have problems in the future. 

Who is SERVPRO of Carteret & East Onslow Counties?

10/10/2019 (Permalink)

SERVPRO of Carteret and East Onslow Counties has served the local area for going on 13 years now. SERVPRO of Carteret and East Onslow Counties will help you prepare for emergencies. If you have a home or building emergency call us 24/7/365. We will respond promptly and help you recover. We support the communities we work in and we support our First Responders. Please call us for all your restoration needs.